Frequently Asked Questions

Where are your products made?

Our products are proudly hand poured in the U.S.A. using all-natural soy wax and pure essential oils—free of toxins and synthetic fragrances.

How do I know when my candle is finished?

You’ll know your candle is finished when there’s about ½ inch of wax left at the bottom. Burning it past that point can overheat the container or surface it’s on. When it’s down to the last bit, it's the perfect time to try out another flame.

Is local pickup available?

Local pickup is not available at this time—all orders will be shipped directly to you.

When will my order be shipped?

Most orders within the contiguous United States ship within 3 business days. Items with extended processing times will be clearly indicated in the product listing.

Tracking information will be provided via email once the order has shipped. You can track your shipment using the provided tracking number.

For questions regarding an order, visit our Shipping Policy page here.

What's the status of my order?

Once the order has been placed, Market St. Candle Co. will send you an order confirmation, followed by a tracking email once the package has been sent.

We cannot reroute packages once they have been shipped, so please verify that your shipping details and personal information are accurate at the time of checkout.

For questions regarding an order, visit our Shipping Policy page here.

What if my item is damaged in transit?

If your package arrives damaged please contact us immediately.

Please include photos of the shipping box and the damaged item(s) in your email as they are necessary to file a claim with UPS or USPS.

Refer to our Return & Refund Policy here.

Does Market Street Candle Co. offer the customization of products?

Yes absolutely! If you’re looking for something personalized, submit the form on our Contact Us page—we’d love to create something special for you.

Product Use & Care

Candle care

Instructions

The First Burn: Trim your wick down to 1/4" before burning. Make sure the melt pool reaches all sides of the candle before extinguishing. Never burn for more than 2-3 hours at a time.

Burn Baby Burn: Make it a habit of letting the wax pool reach all sides of the candle to get the biggest, boldest scent possible.

Nothing Ruins The Mood Like A Dirty Wick: Trim your wick down to 1/4" between burns. This prevents the candle from burning to quickly & mushrooming.

How to store

Store in a cool, dry place away from direct sunlight & heat sources. Keep upright, with the lid on to protect from dust & debris.

Why is candle care important?

Candle care is important to ensure a safe, clean, and long-lasting burn. Trimming the wick, keeping the wax pool clean, and burning your candle long enough to reach the edges will help prevent tunneling, reduce soot, and get you the most out of your candle.

Wax Melts

Instructions

Simply place a wax melt (or two) in the well of your electric wax melt warmer or ceramic dish of your wax burner and light an unscented tea light below. 

Once the wax is warm, it will melt and spread fragrance that will quickly fill your indoor space. Always use in accordance with the manufacturer’s instructions. Only burn the wax melt on a level, fire resistant surface. Do not burn for more than 4 hours at a time. Do not overfill the bowl, more can be added once the wax has melted.

How to store

Wax melts are sensitive to light and temperature, you can avoid your wax melts from cracking and melting by storing in a cool, dry place, away from direct sunlight. Keep your wax melts dust free by keeping the extra wax in the jar.

Room Sprays

Instructions

Shake well before use.

Spray 1-2 mists in the center of the room for a quick boost of refreshing scent. For larger areas, spray 3-4 mists.

How to store

Store away from direct sunlight and flammable items.